Refund Policy of Time Travel Holidays Private Limited (Time Travel Holidays)
1. Introduction
At Elder Fleet Supply Solutions Private Limited (Time Travel Holidays), we are committed to providing excellent service and ensuring a smooth travel experience. This Refund Policy outlines the procedures and conditions applicable to refunds for bookings made through our agency.
2. General Conditions for Refunds
- All refund requests must be submitted in writing to our customer service team at info@timetravelholidays.in.
- Refunds are subject to the terms and conditions of the respective service providers (such as hotels, airlines, and other vendors) involved in your booking.
- The timeline for receiving a refund depends on the processing policies of the respective service providers.
3. Cancellation by the Customer
- If you wish to cancel your booking, you must notify us in writing at the earliest possible time.
- Refunds for cancellations will be processed in accordance with the cancellation policies of the respective service providers and may be subject to applicable charges or penalties.
4. Changes to Bookings
- Any request for changes to bookings is subject to availability and may involve additional charges.
- If a requested change leads to the cancellation of the original booking, the applicable cancellation policy will be enforced.
5. Cancellations by Service Providers
- In cases where a service provider (such as an airline or hotel) cancels your booking, we will assist you in obtaining a refund from the respective provider.
- However, we shall not be responsible for any additional expenses or losses incurred due to such cancellations.
6. Non-Refundable Items
Certain services may be non-refundable, including but not limited to:
- Special promotional or discounted fares
- Selected travel insurance policies
- Bookings made through third-party providers
7. Processing Time for Refunds
- Once a refund has been approved, please allow 7–15 business days for the amount to be processed back to your original payment method.
- Processing times may vary depending on your bank or payment service provider.
8. Contact Us
For any questions or concerns regarding this Refund Policy, please contact us at:
A-8 1st Floor, Transport Nagar, Noida Sector - 69, 201301 Uttar Pradesh
info@timetravelholidays.in
+91 81784 68871
